Aloha POS Specialist
Aloha POS Specialist – Migration & Support
At The Intersect Group, we connect skilled professionals with organizations undergoing high-impact technology transitions. Our client is a fast-paced, multi-unit enterprise in the hospitality sector currently migrating off the Aloha POS platform. With a strong commitment to operational continuity and system integrity, they are seeking an experienced Aloha Specialist to provide hands-on support throughout the transition.
About the Role
We are seeking a seasoned Aloha POS Specialist to deliver day-to-day operational support while assisting in the migration from Aloha version 12.3 to a new POS platform. This role is ideal for someone who thrives in dynamic environments and has deep expertise in the Aloha ecosystem. You’ll play a critical role in maintaining system stability, resolving issues, and ensuring a smooth handoff post-migration.
Key Responsibilities
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Provide daily operational support for Aloha POS systems (version 12.3)
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Troubleshoot and resolve software, hardware, and back-office issues
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Collaborate with internal teams and vendors throughout the platform migration process
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Maintain configuration settings, store-level data, and overall system integrity
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Document processes, issues, and resolutions to support knowledge transfer
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Assist with user training and rollout efforts for the new POS platform
Key Requirements
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3+ years of hands-on experience with Aloha POS (version 12.3 required)
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Strong background in POS configuration, troubleshooting, and system administration
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Experience supporting multi-unit restaurant environments preferred
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Familiarity with integrations including payment processors, loyalty programs, and back-office reporting
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Excellent communication skills and ability to work cross-functionally with technical and non-technical teams