Communication Specialist
Position Overview
We are seeking a creative and strategic Customer Experience Communications Specialist to join our Commercial Enterprise organization. This individual will play a key role in shaping and communicating the customer experience journey through impactful presentations and internal communications. The ideal candidate combines strong storytelling and design skills with a background in marketing, communications, or sales, and can translate complex business insights into clear, engaging visual content for executive audiences.
Key Responsibilities
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Develop and design executive-level PowerPoint presentations that illustrate the customer experience journey, key initiatives, and strategic outcomes.
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Collaborate with cross-functional commercial and marketing teams to create and refine messaging for internal and external audiences.
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Translate business strategies and customer insights into clear, visually compelling content for leadership presentations and organizational communications.
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Support the creation of communication materials for internal platforms, town halls, and commercial updates.
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Maintain brand consistency, tone, and style across all presentation and messaging materials.
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Partner with leadership to understand the customer journey and identify opportunities to highlight success stories and strategic direction.
Required Qualifications
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Bachelor’s degree in Marketing, Communications, Business, or a related field.
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5+ years of experience in marketing, communications, or commercial enablement roles.
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Strong background in presentation design and content development (PowerPoint expertise required).
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Experience working with executive leadership to build customer-focused or sales-driven presentations.
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Excellent written and verbal communication skills with the ability to distill complex ideas into simple, engaging narratives.
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Proven ability to work in a fast-paced, cross-functional environment and manage multiple priorities.
Preferred Qualifications
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Experience within a commercial enterprise or B2B sales organization.
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Familiarity with customer journey mapping and experience strategy concepts.
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Experience with Microsoft 365, SharePoint, and internal communication platforms.
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Strong attention to detail and a polished, executive communication style.