Dynamics 365 Administrator/Architect – Enterprise Systems 

At The Intersect Group, we connect top-tier talent with organizations driving digital transformation across their enterprise platforms. Our client is a forward-thinking company committed to operational excellence and scalable technology solutions. As they continue to evolve their business systems, they are seeking an experienced Dynamics 365 Administrator/Architect to lead the optimization and strategic design of their enterprise-wide Dynamics 365 environment.

About the Role

We are seeking a seasoned Dynamics 365 Administrator/Architect to oversee platform administration, performance optimization, and architectural design. This role blends deep technical expertise with a business-focused mindset to ensure the Dynamics 365 ecosystem supports and enhances critical operations across the organization.

You’ll lead platform management, solution design, vendor collaboration, and stakeholder engagement—driving automation and process improvement initiatives that align with strategic goals.

Key Responsibilities

Platform Management & Optimization

• Administer and configure Dynamics 365 environments for high availability, reliability, and performance

• Oversee daily operations including ticket triage, troubleshooting, and issue resolution

• Manage integrations between Dynamics 365 and other enterprise systems (CRM, ERP, etc.)

• Implement best practices for user security, data governance, and compliance

Solution Design & Architecture

• Design and implement scalable, secure, and sustainable Dynamics 365 solutions

• Partner with business units to tailor configurations and workflows to meet operational needs

Vendor Collaboration & Project Leadership

• Serve as the primary liaison with third-party vendors and implementation partners

• Lead enterprise-scale projects from scope definition through delivery

Stakeholder Engagement & Process Improvement

• Collaborate with business stakeholders to identify system enhancement opportunities

• Champion automation initiatives to streamline operations and improve efficiency

Key Requirements

• 5+ years of hands-on experience with Microsoft Dynamics 365 (CRM or ERP)

• Proven experience leading enterprise-scale implementation projects and managing vendor relationships

• Proficiency with Microsoft Power Platform (Power Apps, Power Automate, Power BI) highly desirable

• Strong communication and collaboration skills with the ability to engage technical and non-technical stakeholders

• Solid understanding of data governance, security protocols, and system integrations

• Experience driving process optimization and automation initiatives