IT Support Specialist – Austin, TX
Company Overview
At The Intersect Group, we connect skilled professionals with organizations that value technical excellence and customer-centric service. Our client is a dynamic enterprise committed to operational efficiency and digital enablement. They foster a collaborative environment where technology empowers employees and drives business success.
Role Summary We are seeking an IT Support Specialist to serve as the first line of technical support for internal users. This role is responsible for resolving hardware, software, and network issues, while also providing application-level support for CRM platforms and other business tools.
You’ll play a critical role in diagnosing problems, supporting help desk operations, and ensuring smooth system functionality across the organization. Your ability to communicate clearly and deliver exceptional service will be key to your success.
Key Responsibilities
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Respond to help desk tickets and troubleshoot hardware, software, and network issues.
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Provide end-user support for CRM platforms such as SugarCRM or similar systems.
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Support remote users using tools like TeamViewer, AnyDesk, and RDP.
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Ensure proper configuration and connectivity across Windows OS environments.
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Assist with software installations, asset management, and system updates.
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Collaborate with internal teams to resolve technical issues efficiently.
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Maintain accurate documentation of support activities and resolutions.
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Uphold service standards and contribute to continuous improvement efforts.
Key Requirements
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Proficiency with Windows OS and basic networking concepts (TCP/IP, DNS, DHCP, VPN).
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Experience supporting help desk operations and resolving technical issues.
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Hands-on experience with CRM platforms such as SugarCRM or comparable systems.
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Strong communication and customer service skills.
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Working knowledge of remote support tools (TeamViewer, AnyDesk, RDP).
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Familiarity with ticketing systems like Jira, Zendesk, or Freshdesk.
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Basic understanding of Active Directory and user/group management.
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Experience with Office 365 and enterprise productivity tools.
Ready to Support What Matters Most? If you’re a tech-savvy problem solver with a passion for helping others, we’d love to hear from you. Apply today with your resume and contact information to explore this opportunity with The Intersect Group.