Lab Tech (Asset Management)
Job Description: IT Hardware Technician
We are seeking a skilled IT Hardware Technician with hands-on experience in imaging, inventory management, and hardware repair. The ideal candidate will be proficient with Microsoft Deployment Toolkit (MDT), Windows 10/11, and MacOS environments. This role also involves managing IT equipment, inventory, and handling service requests.
Key Responsibilities:
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Imaging & Deployment: Use Microsoft Deployment Toolkit (MDT) to image Windows 10/11 and MacOS devices.
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Service Ticket Management: Manage service requests using ticketing systems (experience with ServiceNow preferred).
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Inventory Management: Oversee equipment inventory in an IT lab and storage setting, including managing requests, checking equipment in/out, and maintaining accurate records.
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Equipment Maintenance: Perform laptop and desktop repairs, including replacing hard drives, memory, and other minor hardware components.
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Documentation: Maintain detailed technical documentation and ensure databases are kept up to date.
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Problem Solving: Troubleshoot and resolve hardware issues efficiently.
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Communication: Collaborate with team members and other departments to ensure smooth operations.
Requirements:
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Technical Skills:
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Experience with Microsoft Deployment Toolkit (MDT) for imaging.
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Proficiency in Windows 10/11 and MacOS environments.
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Experience with service ticket systems (ServiceNow preferred).
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Familiarity with hardware asset management tools is a plus.
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Inventory Management: Strong organizational skills to manage IT equipment and inventory effectively.
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Repair Skills: Ability to repair laptops and desktops, including hardware replacements (e.g., hard drives, memory).
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Soft Skills: Excellent documentation, problem-solving, and communication skills.
If you are an IT Hardware Technician with a passion for managing hardware and solving technical challenges, we encourage you to apply! Please submit your resume and contact information.