100% onsite in San Francisco Occasional Travel to Sacramento Office (1-2 times/month)
Daily Responsibilities Can you walk me thru the Daily Responsibilities
Support other technology departments including Service Desk, Endpoint Admin, Applications, and Infrastructure teams on various projects
Keep Constant Communication with Office Admin on firm’s needs, be proactive in identifying technology solutions and preventing potential problems, act as local office liaison and end-user advocate as it related to technology
Provide Excellent Customer Service and practice total contact ownership from acknowledgement and closure. Participate in ticket creation, escalation, and follow-up. Perform accurate documentation of problem and resolution.
Mobile Device Setup and Support, telephone administration, setup and support (including moves/adds/changes)
Perform troubleshooting of network connectivity from desktop and laptop computers
Keep Accurate Inventory of supported office equipment
Perform Windows OW and Application Software Installation, Repair, and Support
Perform Hardware Installation, Repair, and Support for Printers, Conference Room AV Equipment, Wireless Access points, and server room
Image, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning
Provide Deskside and Remote Support to around 100 End Users in San Francisco and Sacramento offices – On average about 5 tickets/day
Requirements (What are the top 3-5 key requirements)
Strong customer service and communication skills (face to face, phone, email) – white glove service!!
Working knowledge of Dell and Lenovo Laptops and Desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management Systems, Mobile Devices, and Enterprise Network
Experience resolving/documenting tickets through a ticketing software
Minimum of 4 Years’ experience in a technical support position
Four Year Technical Degree or equivalent work experience
Preferred Qualifications
Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred
Microsoft Office and Azure certifications preferred
