Business Analyst-ServiceNow
Business Analyst – ServiceNow & IT Asset Management
We’re looking for a self-driven, execution-focused Business Analyst with deep expertise in ServiceNow and IT Asset Management (ITAM). You’ll play a pivotal role in optimizing ITAM processes, maintaining asset data integrity, and aligning technology solutions with business needs. This role demands strong analytical, documentation, and stakeholder management skills, with a passion for operational efficiency and digital transformation.
Key Responsibilities
ServiceNow & ITAM Operations
We’re looking for a self-driven, execution-focused Business Analyst with deep expertise in ServiceNow and IT Asset Management (ITAM). You’ll play a pivotal role in optimizing ITAM processes, maintaining asset data integrity, and aligning technology solutions with business needs. This role demands strong analytical, documentation, and stakeholder management skills, with a passion for operational efficiency and digital transformation.
Key Responsibilities
ServiceNow & ITAM Operations
- Administer and enhance ServiceNow ITAM modules: Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB.
- Ensure asset data accuracy and integrity through governance and validation practices.
- Collaborate with IT Operations and Procurement to define and improve asset lifecycle processes.
- Design workflows, reports, and dashboards to support visibility, compliance, and automation.
- Integrate ServiceNow with inventory, procurement, and discovery tools to streamline asset tracking.
Business Analysis & Process Improvement
- Gather and document business requirements for ITAM and ServiceNow initiatives.
- Conduct gap analyses and recommend process and system enhancements.
- Translate business needs into technical specifications and partner with developers and admins.
- Lead stakeholder workshops, UAT sessions, and change management efforts.
Documentation & Reporting
- Create and maintain BRDs, FRDs, process flows, SOPs, and configuration documentation.
- Leverage ServiceNow analytics to deliver insights on asset utilization, compliance, and lifecycle trends.
- Monitor KPIs and SLAs to assess ITAM performance and identify cost optimization opportunities.
Execution & Collaboration
- Drive initiatives end-to-end with minimal supervision, ensuring timely and high-quality delivery.
- Partner cross-functionally with IT, Finance, and Procurement to achieve project goals.
- Proactively identify and resolve risks, issues, and data integrity challenges.
Qualifications
- Bachelor’s degree in IT, Computer Science, Business Administration, or related field.
- 4–8 years of Business Analyst experience, including 2+ years with ServiceNow.
- Proven expertise in IT Asset Management and CMDB maintenance.
- Familiarity with ServiceNow ITAM, MS Intune, and related modules.
- Strong skills in requirements gathering, process mapping, and documentation.
- Excellent analytical, problem-solving, and communication abilities.
- Comfortable working independently in a fast-paced environment.
- High attention to detail and ability to manage multiple priorities.
Work Environment
- Onsite Monday–Thursday; remote on Fridays unless otherwise required.
- Minimal travel expected (15%).