B2B Collections Specialist
A leading North American distributor in the specialty building materials industry is seeking a highly motivated and detail-oriented Collections Specialist to join their growing team. Known for rapid expansion through acquisition and a strong commitment to internal development, the organization values reliability, customer focus, and operational excellence. Employees are offered access to professional growth resources and are encouraged to take ownership of their careers within a supportive, collaborative environment.
This role is focused exclusively on commercial collections, managing a high-volume portfolio of approximately $34M across two operating brands. The ideal candidate will be responsible for ensuring timely payments from a diverse base of B2B customers, proactively identifying risks, and maintaining accurate records using GetPaid and Excel-based reporting. While collections will be the core focus, the ability to work independently and communicate effectively across teams and with customers is critical. This position is based in-office to start, with potential to move to a hybrid or remote arrangement once fully trained.
Key Responsibilities:
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Manage a portfolio of ~1,000 B2B accounts with a total balance of approximately $34 million
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Collect past-due balances using GetPaid software via calls, emails, and follow-ups
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Conduct account research and reconciliations with a high degree of speed and accuracy
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Collaborate with customers to negotiate payment arrangements and resolve outstanding issues
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Identify potential credit risks and escalate appropriately
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Maintain detailed and up-to-date documentation of account status and communications
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Generate and interpret aging and collection performance reports using Excel (including VLOOKUP)
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Support internal coordination with credit and AR teams as needed
Key Requirements:
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Recent experience in B2B/commercial collections (not consumer collections)
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Proven ability to manage a similar-sized portfolio with high account volume
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Proficient in Excel, including use of VLOOKUP and spreadsheet-based reporting
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Comfortable working independently with minimal supervision (manager is remote)
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Experience using collections or ERP software
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Strong communication skills and ability to build rapport with customers
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High attention to detail and organizational ability in a fast-paced environment
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High school diploma or equivalent required; further education is a plus
Ready to take the lead in managing a high-impact collections portfolio with a growing industry leader?
Apply now by submitting your resume and contact information. We look forward to connecting with candidates who are proactive, resourceful, and ready to contribute to a dynamic credit and collections team.