IT Support Specialist

• Location: Duluth, Georgia
• Type: Direct Hire
• Job #249134
• Salary: $55,000

Company Overview At The Intersect Group, we connect talented professionals with organizations that value technical expertise and exceptional service. Our client is a well-established enterprise focused on operational excellence and digital enablement. Their internal IT team plays a vital role in supporting business continuity and empowering employees through responsive, high-quality support.

Role Summary We are seeking a skilled and service-oriented IT Support Specialist to join a dynamic internal IT team. In this role, you will be the first point of contact for technical support, resolving issues related to hardware, software, and networking. You’ll also provide application-level support for CRM platforms and productivity tools, ensuring users remain efficient and connected.

Your ability to diagnose problems quickly, communicate solutions clearly, and deliver outstanding service will be key to minimizing downtime and optimizing the organization’s technology environment.

Key Responsibilities

• Respond to help desk tickets and troubleshoot hardware, software, and connectivity issues.

• Provide end-user support for CRM platforms such as SugarCRM or similar systems.

• Support remote users using tools like TeamViewer, AnyDesk, and RDP.

• Ensure proper configuration and functionality of Windows OS environments.

• Assist with Office 365 support and enterprise productivity tools.

• Maintain user and group accounts within Active Directory.

• Document support activities and contribute to knowledge base updates.

• Collaborate with internal teams to resolve issues and improve support processes.

Key Requirements

• 2+ years of experience supporting Windows OS and core networking concepts (TCP/IP, DNS, DHCP, VPN).

• Proven experience troubleshooting help desk tickets and resolving technical issues.

• Proficiency in supporting CRM platforms such as SugarCRM or comparable systems.

• Familiarity with remote support tools including TeamViewer, AnyDesk, or RDP.

• Exposure to ticketing systems like Jira, Zendesk, or Freshdesk.

• Working knowledge of Office 365 and enterprise applications.

• Basic understanding of Active Directory and user/group management.

• Excellent communication skills and a customer-focused approach to IT support.

Ready to Make a Difference?