IT Technical Support Analyst

  • Location: Chicago, IL
  • Type: Direct Hire
  • Job #245232

IT Tech Support Analyst Technician

Employment Type: Full-Time Employee

Job Location: Chicago, IL (100% onsite)

About The Role:

The role involves comprehensive on-site support, directly contributing to the streamlined operation of our IT functions.

Daily Responsibilities:

– Provide technical support to HQ Office/Executives, including but not limited to password resets, managing email accounts, user creation/termination, and printer troubleshooting.

– Set up and support conference rooms, AV equipment, and software installations and updates for new employees.

– Proactively manage tickets, ensuring clear communication and timely resolution of issues.

– Monitor PCs, servers, network systems, video conferencing, and security systems, addressing alerts and maintaining operational health.

– Administer and support Microsoft365/Office365, including collaboration tools, Outlook, Teams, Defender, OneDrive, SharePoint, and Active Directory.

Required Skills & Experience:

– At least 5 years of prior IT support experience, with a history of supporting C-level executives.

– Proficient with Windows 7/10, including imaging and remote deployment, as well as Office 365 implementation.

– In-depth knowledge of Active Directory, group policies, O365, Azure AD, Azure Cloud, and antivirus software.

Preferred Qualifications:

– Certifications from Microsoft, Cisco, A+ are preferred.

– Experience in the manufacturing industry is advantageous.

Work Hours: Monday to Friday, 8 AM to 5 PM

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