Manager, Software Development (Production)
Manager, Software Development (Production)
A leading organization in the technology sector is seeking a dynamic and experienced Manager of Software Development to oversee its production support operations. Known for its commitment to innovation, reliability, and customer satisfaction, the company fosters a collaborative environment where continuous improvement and operational excellence are core values. This role is critical to maintaining the stability and performance of its production systems.
As the Manager of Software Development, you will lead a team of support specialists responsible for monitoring, troubleshooting, and optimizing production environments. You’ll play a pivotal role in incident management, root cause analysis, and performance tuning, ensuring high service levels and customer satisfaction. This position requires a proactive leader who can bridge engineering and support teams, drive process improvements, and manage change effectively in a fast-paced environment.
Key Responsibilities:
- Lead and mentor a team of production support specialists, fostering technical growth and accountability.
- Monitor production systems to detect anomalies, performance issues, and potential disruptions.
- Manage incident response efforts, ensuring timely resolution and communication across teams.
- Conduct root cause analysis and implement preventative measures to reduce recurring issues.
- Optimize system performance through automation, capacity planning, and process enhancements.
- Oversee change management for software releases, ensuring smooth transitions with minimal impact.
- Generate and analyze production metrics to inform strategic decisions and continuous improvement.
Key Requirements:
- Minimum of 3 years of hands-on experience with production systems, cloud platforms (AWS), and databases (SQL).
- Proficiency in scripting and programming languages such as Python and Java.
- Demonstrated ability to diagnose and resolve complex technical issues efficiently.
- Experience in leading technical teams and managing production environments.
- Strong understanding of incident and change management best practices.
- Excellent communication skills to collaborate with both technical and non-technical stakeholders.
- Ability to thrive under pressure and manage critical situations with composure.
- Analytical mindset with a focus on continuous improvement and operational excellence.
Ready to take the next step in your career?
Submit your resume and contact information today to be considered for this impactful leadership role. We look forward to connecting with talented professionals who are passionate about driving production stability and innovation.