Operations Director
Operations Director
We are partnered with a Managed Services Provider that is seeking an Operations Director. This is a unique opportunity for a strategic and business-minded Operations Director to work closely with the CEO, leading cross-functional initiatives that shape the future of the organization. In this high-impact role, you will own operational delivery, implement performance metrics, and ensure alignment across teams and facilitate strategic decision-making.
Key Responsibilities:
- Lead company-wide initiatives focused on operational excellence, service delivery, and cross-departmental process improvement.
- Serve as a strategic partner to the CEO—preparing executive briefs, tracking OKRs, running planning cadences, and ensuring leadership priorities turn into results.
- Develop and implement dashboards and KPIs to monitor service performance, client satisfaction, and profitability.
- Drive a culture of accountability, transparency, and continuous improvement by championing change management and cross-functional collaboration.
- Stand up lightweight governance structures over HR, procurement, and vendor management as needed.
- Act as a central connector across the business, removing blockers and aligning stakeholders to drive execution.
Key Requirements:
- 7–10 years of experience in operations, program management, or service delivery—preferably in a tech-enabled services environment or MSP.
- Proven track record leading cross-functional, data-driven initiatives that improved efficiency, service quality, or customer experience.
- Foundational technical fluency—able to communicate effectively with engineering teams about cloud, networking, cybersecurity, and IT workflows.
- Strong financial acumen, including experience with budgeting, vendor management, and interpreting P&L levers.
- Exceptional communication, relationship-building, and change management skills; comfortable influencing at all levels of the organization.
- Proficiency in using operational metrics and reporting tools (e.g., Power BI, Excel) to drive performance and executive visibility.
- Experience with planning frameworks (OKRs, quarterly/annual planning) and facilitating leadership alignment.
Apply Today!
Submit your resume and contact information today to be considered for this exciting opportunity. We look forward to connecting with operations professionals ready to drive growth and transformation.