Principal Engineer, Enterprise Applications
Senior Workplace Technology & Client Computing Architect
For more than three decades, our organization has played a significant role in strengthening the U.S. financial ecosystem by delivering modern, secure digital solutions used across the industry. We work closely with financial institutions nationwide to expand access to technology, enhance security, and support a reliable experience for millions of consumers and businesses.
Roles located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model designed to foster collaboration and innovation.
Applicants must be legally authorized to work in the United States at the time of hire. Visa sponsorship is not available for this position.
Position Overview
This senior-level position serves as a technical authority in solving complex workplace technology challenges. The role focuses on diagnosing issues, developing solutions, creating proofs of concept, and guiding the strategy for client computing, collaboration tools, and workplace platforms. Working closely with leadership, this position helps define organizational standards, improve operational excellence, and ensure seamless cross-platform user experiences aligned with enterprise infrastructure and security requirements.
This is a hands-on engineering role that collaborates with teams across the organization to troubleshoot, design, and deliver scalable, sustainable solutions.
Key Responsibilities
Strategic & Cross-Functional Leadership
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Identify and prioritize the most critical technology challenges and work across teams to deliver effective short- and long-term solutions.
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Partner with leadership to help shape the strategy, roadmap, and long-range goals for workplace technology and client computing.
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Serve as a principal technical advisor and subject matter expert across IT, supporting decision-making and mentoring team members.
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Participate actively in architecture, infrastructure, and security discussions to align roadmaps and promote cohesive planning.
Operational Excellence & Innovation
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Drive continuous improvement through automation, modernization, and enhanced operational processes.
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Identify opportunities to streamline workflows, eliminate inefficiencies, and implement best practices.
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Research, evaluate, and deploy new technologies that improve workplace productivity, collaboration, or user experience.
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Ensure workplace systems meet quality, budget, performance, and compliance requirements.
Technical Problem-Solving & Support
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Troubleshoot and resolve complex client computing and collaboration-platform issues across Windows, macOS, and other environments.
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Collaborate with security teams to ensure user platforms adhere to cybersecurity standards and protect data integrity.
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Provide hands-on, expert-level support during incidents, major issues, and cross-platform challenges.
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Work with leadership to ensure operational metrics, controls, and standards are met consistently.
Minimum Qualifications
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Bachelor’s degree in Computer Science, Information Systems, or a related field.
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10+ years of progressive experience in workplace technology, end-user computing, or related technical disciplines.
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Proven experience managing and evolving enterprise end-user technologies, demonstrating an increasing scope of responsibility.
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Strong ability to lead through influence and drive cross-functional teamwork.
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Excellent written and verbal communication skills, including the ability to communicate with stakeholders at all organizational levels.
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Hands-on expertise with Windows and macOS environments and troubleshooting methodologies.
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Successful completion of background and drug screening.
Preferred Qualifications
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Additional relevant education or advanced certifications.
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Proficiency with a broad set of desktop and workplace technologies, including:
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Windows and macOS
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Active Directory; user and group management
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Microsoft Office applications
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Experience with collaboration and communication platforms such as Zoom and Microsoft Teams.