Sr VIP Desktop Support
At The Intersect Group, we partner with organizations that prioritize excellence in executive support and technology enablement. Our client is a leader in delivering high-touch IT services to senior leadership, ensuring seamless productivity and secure access in fast-paced, high-stakes environments. This is an opportunity to join a team where discretion, responsiveness, and technical expertise are paramount.
Role Summary
We are seeking a highly skilled Senior VIP Desktop Support professional to provide personalized, white-glove IT support to Executives and Senior Leaders. This role is critical to maintaining a secure, efficient, and high-performing technology experience for top-tier users.
As the Senior VIP Support Specialist, you will serve as the primary point of contact for executive-level technical issues, delivering rapid resolutions with professionalism and confidentiality. You’ll manage device performance, coordinate proactive maintenance, and ensure seamless access across desktop and mobile platforms.
Key Responsibilities
- Provide on-site and remote technical support for Executives and Senior Leadership across desktop and mobile platforms.
- Troubleshoot hardware, software, network, and connectivity issues with minimal disruption.
- Deliver high-touch, white-glove service with exceptional attention to detail.
- Manage VIP account credentials, permissions, and secure access protocols.
- Monitor VIP devices proactively to identify and resolve issues before they impact productivity.
- Track and maintain inventory of VIP equipment, ensuring timely upgrades and replacements.
- Document support interactions in ticketing systems and contribute to the knowledge base.
- Analyze service metrics and identify areas for improvement in support delivery.
- Act as an escalation point for unresolved technical issues and collaborate with other IT teams.
- Adhere to strict confidentiality and security protocols to protect sensitive data.
- Provide personalized training sessions on software, hardware, and best practices.
Key Requirements
- Minimum 7 years of experience in desktop support, with at least 2 years in VIP or executive support.
- Bachelor’s degree in Information Technology, Engineering, or a related field.
- Strong technical acumen with experience supporting Windows, Mac OS, and the Microsoft 365 platform.
- Hands-on experience configuring and managing Android, iPhone, and tablet devices.
- Excellent communication, customer service, and problem-solving skills.
- Strong interpersonal skills with the ability to influence and collaborate across teams.
- Proven ability to manage complex issues professionally and efficiently.
- Ability to multitask, prioritize, and handle multiple support requests.
- Willingness to travel up to 30% and participate in an on-call rotation.
Ready to Make an Impact?
If you're a service-driven IT professional with a passion for supporting executive leadership, we invite you to apply today. Submit your resume and contact information to The Intersect Group to be considered for this high-impact opportunity.